Alezar sports bag on two wheels, Grey-Orange 24"

RETURNS POLICY

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. To start a return, you can contact us at info@finnmarket.fi. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. You can always contact us for any return question at info@finnmarket.fi.

DAMAGES AND ISSUES Damages

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

EXCEPTIONS / NON-RETURNABLE ITEMS

Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as cosmetics and other beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

EXCHANGES

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

REFUNDS

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

Delivery will always be monitored, and the carrier will send you an arrival notification via SMS or e-mail. The shipping company will attempt to deliver the order to the address provided twice. If the delivery is not successful, the package will be left at the nearest postal service with notice to the customer. The transport company will deliver your package between 08:00 and 20:00.

Delivery services are not available on public holidays. Delivery times cannot be guaranteed.

Deliveries to more remote areas may take longer.

** Orders over 80€ (Only in Finland)

Debit card, Credit card, Apple Pay, Google Pay, PayPal, ShopPay, ... and Klarna invoice (30-day payment period) and Klarna splits the payments into installments.